Shipping policy
SHIPPING POLICY
Last updated: November 2025
Thank you for shopping at HAVEN. This Shipping Policy explains how, when, and where we ship our products. By placing an order on getmyhaven.com, you agree to the terms below.
1. WHERE WE SHIP
We ship HAVEN products worldwide, including to the United States, Canada, United Kingdom, European Union, Australia, New Zealand, and most other countries.
If your country is not available at checkout, please contact us at contact@getmyhaven.com and we will let you know if we can deliver to your location.
2. PROCESSING TIME
After you place an order, we need a short period to verify, prepare, and pack it before it leaves the warehouse.
- Standard processing time: 1 to 3 business days (Monday to Friday, excluding weekends and public holidays)
- During promotions, holidays, or peak periods, processing time may extend to 4 to 6 business days
You will receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse.
3. SHIPPING TIMES
Our products are shipped from our international fulfillment partner. After processing, estimated delivery times are:
- United States: 10 to 20 business days
- Canada: 10 to 20 business days
- United Kingdom: 10 to 20 business days
- European Union: 10 to 20 business days
- Australia / New Zealand: 12 to 22 business days
- Rest of the world: 15 to 25 business days
Total delivery time = processing time + shipping time.
Please note that these are estimates, not guarantees. Actual delivery times may vary due to factors outside our control, such as carrier delays, customs inspections, weather, or local logistics conditions.
4. SHIPPING COST
We offer free worldwide shipping on every order. There are no minimum order amounts, no hidden fees, and no surprise charges at checkout.
5. TRACKING YOUR ORDER
Once your order ships, you will receive an email with a tracking number and a link to the carrier's tracking page. Tracking information may take 2 to 5 business days to appear in the carrier's system after the package leaves the warehouse. This is normal and does not mean your order is lost.
If your tracking has not updated after 7 business days from your shipping confirmation, please email us at contact@getmyhaven.com and we will look into it.
6. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
- These charges are the responsibility of the recipient and are not included in the product price or shipping cost shown at checkout.
- HAVEN has no control over these charges and cannot predict their amount, as customs policies vary by country.
- We recommend contacting your local customs office before ordering if you want to know what charges may apply.
If you refuse to pay customs fees and the package is returned to us, we cannot refund the original shipping cost, and a restocking fee may apply.
7. ADDRESS ACCURACY
Please make sure your shipping address is complete and accurate before submitting your order.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If a package is returned to us due to an incorrect address, you may be responsible for any additional shipping costs to resend the order.
- If you notice an error in your shipping address, please contact us at contact@getmyhaven.com as soon as possible. We will do our best to update it, but we cannot guarantee changes once an order has been processed.
8. LOST OR STOLEN PACKAGES
Risk of loss passes to you once the package is marked "Delivered" by the carrier.
- If your tracking shows the package was delivered but you have not received it, please first check with neighbors, your building manager, and your local post office, as packages are sometimes scanned as delivered before they physically arrive.
- If after 5 business days the package has not appeared, please contact us at contact@getmyhaven.com and we will help you open a claim with the carrier.
HAVEN is not responsible for packages confirmed as delivered by the carrier or for packages lost or stolen after delivery.
9. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or if you received the wrong product, please contact us within 14 days of delivery at contact@getmyhaven.com with:
- Your order number
- A clear photo of the damaged product and packaging
- A description of the issue
We will arrange a replacement or refund at no additional cost.
10. SHIPPING DELAYS
Although we work hard to deliver every order on time, occasional delays may occur due to:
- High order volume (holiday season, promotions, product launches)
- Carrier delays or operational issues
- Customs processing in your country
- Weather events, natural disasters, or other force majeure circumstances
HAVEN is not liable for delays caused by these factors, but we will always do our best to keep you informed and resolve any issue quickly.
11. SUBSCRIPTION ORDERS
If you are a Subscribe & Save subscriber, your recurring orders follow the same processing and shipping timelines as one-time orders.
You will receive an email reminder approximately 7 days before each subscription order is processed, so you can pause, skip, or cancel before shipment if needed.
12. CONTACT
If you have any questions about your shipment or this Shipping Policy, please contact us:
HAVEN
Email: contact@getmyhaven.com
Website: getmyhaven.com
We typically respond to shipping inquiries within 24 to 48 hours, Monday to Friday.